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FAQ - Failed login to IZA site
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Q: I have forgotten my username and/or password. How can I get a new one? |
A: Request new login details here.
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Q: I have entered the username and password sent to me. Why do I still receive an error message? |
A: There may be several possible explanations:
1. You have mistyped your password.
Solution: Pay attention to similar characters such as l ("ell"), I ("eye") and 1 (one) or copy&paste the password. |
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2. Your browser security settings do not allow login to a site that is not protected by https standard. This may happen with some newer versions of Internet Explorer.
Solution: |
Click Tools>Internet Options>Security
Click on "Trusted Sites" then the "Sites" button.
Click "Add" to add "http://www.iza.org" to the trusted sites list.
Uncheck the box at the bottom about server verification. |
Or contact your administrator. You could also try again using Firefox. |
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If you continue to have trouble, please report the problem in detail to Steffen Helbing (helbing@iza.org). |
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